Privacy Policy

Effective Date: January 1, 2025

Covert Special Investigations ("Covert", "we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.covertsiu.com, submit forms, or otherwise interact with us online.

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, physical address, company name, and any information you voluntarily submit through contact forms or assignment portals.
Technical Information: IP address, browser type, operating system, access times, and pages visited (via cookies and analytics tools).
Case Information: Any data related to the investigative assignments you submit via our secure form(s), including personal data of third parties provided by you.

How We Use Your Information

We may use the information collected to:

Respond to inquiries and provide requested services
Process investigative assignments
Improve website functionality and user experience
Send business updates or service announcements
Comply with applicable legal obligations

SMS Privacy Policy

Covert Special Investigations values your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, and safeguard information related to SMS communications.

How We Use Information Collected via SMS

We may use information you provide through SMS to:

Respond to your inquiries and provide requested services
Communicate during the course of an active investigation or assignment
Send updates about our services or business-related announcements
Improve website functionality and overall user experience
Comply with applicable legal and regulatory obligations

Data Sharing & Advertising

We do not sell, rent, or share your phone number or any personal information with third parties for marketing or advertising purposes. Your information is used solely for direct communication between you and Covert Special Investigations.

Your Choices

You may opt out of receiving SMS messages at any time by replying “STOP” to any of our texts. To request assistance, reply “HELP” or contact us directly.

Message & Data Rates

Message frequency will vary depending on the nature of your inquiry or case status. Standard message and data rates may apply as determined by your mobile carrier.

Security Notice

While we take appropriate steps to safeguard your information, please be advised that SMS is not a fully secure method of communication. Do not send sensitive or confidential information via text message.

Information Sharing

We do not sell or rent your personal information. We may share information with:

Authorized employees and subcontractors for service fulfillment
Legal authorities or regulators, when required by law or to protect our legal interests
Third-party service providers (e.g., secure form hosts or payment processors) under confidentiality agreements

Security

We implement commercially reasonable measures to protect your information. However, no electronic transmission or storage is 100% secure. Use discretion when sharing sensitive details online.

Your Choices

You may:

Request access, correction, or deletion of your personal data by contacting us
Opt out of marketing emails via the unsubscribe link
Limit cookies through your browser settings

Contact Us

If you have any questions about this Privacy Policy, please contact:

Email: info@covertsiu.com
Phone: 480-681-7550
Mailing Address: 3150 N. Arizona Ave, Suite 106, Chandler, AZ 85225